Flawlessly diagnose incidents

Reduce MTTR in your incident management process with proactive decision support.

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Insight into incidents

Investigate issues smarter and reduce time to detection, insight and recovery

Lightning fast incident diagnostics

Benefit from systematic diagnostics based on past data and machine learning. Never lose time again because of wrong root-causing.
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Comprehensive solution templates

Discover the solutions that worked best for every type of incident. Document them as best practices and deliver them directly to your engineers.
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Single view of the entire incident lifecycle

Gain unified insight across ticketing and issue tracking systems. Discover new possibilities for performance analysis and improvement.
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Guaranteed impact after 12 months of usage

Decrease in wrong incident diagnostics

Decrease in Mean Time to Repair

Seamless integration across all leading incident tracking and ticketing systems.


Cupenya helps you track incidents across customer hotline and issue tracking systems in a singular view. It only takes a few clicks to get started!

Integration guide


What our partners say about Cupenya

“Cupenya Insights applies analytics to help businesses identify bottlenecks in their business processes and optimize their operations. Its ease of use and ability to connect to disparate back end systems should make it easy to adopt and help our customers achieve immediate operational benefits.”
Mary Tafuri, Director Cloud & Mobile Ecosystem Development at IBM
Mary Tafuri
“Analytics is no longer the preserve of strategists, operationally it is must for business success. Providing insights into enterprise workflows, Cupenya Insights is a technology that can assist enterprises in the realm of operational decision making and error prevention.”
James Crawford, Lead Solution Architect EMEA at SAP
James Crawford

Incident Management Dilemma: How to balance speed and effectiveness

IT environments today are dealing with hundreds of incidents every day that have major impact on the quality of service offered and customer satisfaction.
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MTTR reduction with advanced embedded analytics

Luckily for all incident management professionals, there are technology-driven approaches to making the MTTR problem disappear.
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Cupenya named in Gartner® EBPA Market Guide

“This recognition from Gartner is a cornerstone in the life of our young and ambitious company”, says Cupenya CEO Dominik Blattner.
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