See all the important metrics thatZendesk hides from you.

Handle tickets faster. Spend more time at the beach.chilling.solving puzzles.

Integrate Cupenya intoZendesk and learn which tickets you can handle better and faster with macros.

Automate Duplicate Tickets

Handle duplicate tickets intelligently, without doing extra work.

Resolve Always On Time

Snooze and set custom reminders for each ticket individually.

Scale Away The Competition

Increase your resolution capacity without hiring more staff.

Customer tickets resolved faster with Cupenya:

See the Top 25 Customer Service metrics

extracted from yourZendesk ticketing system with Cupenya's next generation dashboard.

Better macros means better service.

Empower your agents with automation suggestions.
More and smarter macros for faster resolved tickets.

Solve the right ticket at the right time.

Allow your agents to snooze tickets and set reminders.
Enable intelligent notifications based on KPI performance.

Help millions of customers with just a handful of agents.

Automate the bulk and focus your efforts on quality of service.
Free up your support staff to help make your product better.

Amaze your customers today.

Outdated FAQ Pages: How is This Still a Thing?

It’s only natural to expose the very top portion of your knowledge base to users, so they can help themselves. But it needs maintenance, otherwise it will hurt you.

All Top Customer Service Metrics in 5 Dashboards

A quick look into 5 Zendesk Dashboards containing the most important metrics used to keep customer service departments working optimally.

The Perils of Offering 24/7 Phone Support

Keep the customer happy at all costs. We hear this mantra often, and we almost come to believe in it. The first part, at least. The cost part… eh… not so much.