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Cupenya is happy to introduce to you our newest team member – Jeroen!

Jeroen joins the team as our solution architect. A solutions architect is someone with a three dimensional vision. This perspective allows Jeroen to see both the business side and the IT side to Cupenya, and how they fit together.00b09ac

Jeroen brings a wealth of valuable knowledge to Cupenya, having worked professionally with real time monitoring and management information system solutions prior to joining the team, as well as developing his own business performance alignment framework for his executive MBA. The degree he pursues is the first of its kind in Europe, aimed at creating a new generation of CIO’s.

As part of his MBA, Jeroen developed an eight-step framework for implementing a business performance dashboard. All of the steps identified in his framework are also relevant to Cupenya Insight’s solution, which is why he is a great asset to the team.

Research shows that majority, nearly 70%, of dashboards initiatives fail these days for a variety of reasons such as, they do not deliver improved decision-making, there is no improvement in communication/coordination, there is a lack of employee buy-in, or there is a decrease in resistance capabilities to the organization. Jeroen believes this is due to the lack in taking the necessary steps. While Jeroen identifies eight steps for creating a dashboard, here we will only discuss the steps that can be applied within Cupenya Insights.

One of the major pitfalls is not aligning the right stakeholders. Therefore, stakeholder analysis is a critical first step. This step helps strengthen the stakeholder’s relationship by initiating a discussion within stakeholders. If stakeholders are not aligned, this could lead to a dashboard being rejected. The same can be said for Cupenya Insights – the right people should be aligned so that Cupenya Insight’s unique real time and predictive analysis are used and not rejected among the key stakeholders.

An additional critical step identified by Jeroen is the development of key performance indicators. Part of this step can be explained by the design thinking methodology. Design thinking is a human-centered focused method built upon observing people, forming insights, framing opportunities, and brainstorming ideas. This leads to the development of the best possible KPIs because developing weak or even wrong KPIs does not solve the users problem. With this step in particular, a direct connection with Cupenya insights can be made. The KPI itself brings a lot of value within Jeroen’s framework, as well as for Cupenya Insights in regards to how you present it. The KPI must consist of analysis, it must be action driven, and must provide insight. This will help develop a solid dashboard. Within Cupenya Insights, the participant needs to think about which KPI’s are possible, and how to develop them because developing the wrong KPI’s means that the software is not being used as it should be.

Cupenya is very excited to have Jeroen joining our team! Not only is he bringing us a great deal of professional knowledge and expertise, he is a great personality to add to Cupenya’s growing team.